Privacy Policy

2. The personal data we collect

Depending on how you interact with us, we may collect:

• name;
• business or agency name;
• email address;
• phone number if you provide it;
• property address or property listing link if you provide it;
• details about the services you are interested in;
• messages, files, images and other information you send to us;
• transaction and payment-related information where relevant;
• technical website information such as IP address, browser type, device information and website usage data, where our website or service providers collect it.

We do not intentionally collect special category personal data unless you choose to include it in your message or files.

3. How we collect your data

We collect data:

• directly from you when you complete a contact form, email us, request a quote, buy a service or send us property images or project details;
• automatically through our website and hosting providers, including basic technical and usage information;
• from third-party providers you choose to use with us, for example payment processors, email providers or website platforms.

4. How we use your personal data

We may use your personal data to:

• respond to enquiries;
• provide quotes and discuss projects;
• deliver our services;
• manage revisions, approvals and client communications;
• process payments and maintain records;
• improve our website, services and customer experience;
• send service-related communications;
• send marketing communications where lawful and appropriate;
• protect our business, website and users against misuse or unlawful activity;
• comply with legal, tax, accounting or regulatory obligations.

5. Lawful bases for processing

We rely on one or more of the following lawful bases under UK data protection law:

• Contract: where we need to process your data to take steps at your request or to provide our services to you.
• Legitimate interests: where it is reasonably necessary for us to manage enquiries, run our business, improve our services, protect our website and maintain records, provided those interests are not overridden by your rights.
• Legal obligation: where we must keep records or disclose information to comply with applicable laws.
• Consent: where we rely on consent, for example for certain marketing communications or certain cookies, where required.

6. Sharing your personal data

We may share your personal data with trusted third parties where necessary to run our business and provide our services, such as:

• website hosting and website platform providers;
• email and communication providers;
• payment processors;
• cloud storage and file-sharing providers;
• analytics or website performance providers, where used;
• professional advisers such as accountants, legal advisers or insurers;
• law enforcement, regulators or other authorities where required by law.

We do not sell your personal data.

7. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as using providers with suitable contractual protections or recognised transfer mechanisms.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to respond to enquiries, deliver services, maintain business records, resolve disputes and comply with legal, tax and accounting obligations.

As a general guide:

• enquiry data that does not lead to a project may be kept for up to 12 months;
• client project records, invoices and related correspondence may be kept for up to 6 years, or longer where reasonably necessary for legal or tax purposes;
• marketing preferences are kept until you unsubscribe or ask us to stop.

9. Marketing

If you contact us or become a client, we may send occasional service-related or marketing communications where lawful. You can opt out of marketing at any time by replying to an email or contacting us at lewis@ltwmarketing.co.uk.

10. Cookies and website technologies

Our website may use cookies or similar technologies to make the site work, improve performance and understand usage.

Where required, we will ask for consent before using non-essential cookies or similar technologies. You can usually control cookies through your browser settings and any cookie controls on the website.

11. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing;
• request transfer of your data in certain circumstances;
• withdraw consent where we rely on consent.

To exercise any of these rights, contact us at lewis@ltwmarketing.co.uk.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) in the UK.

13. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies separately.

14. Children

Our services and website are intended for adults and business users. We do not knowingly collect personal data from children.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with the updated date shown above.