Terms and Conditions

2. Our services

We provide property marketing services which may include:

• virtual staging;
• decluttering or visual enhancement;
• flyer design;
• social media post design;
• other related design or property marketing services agreed in writing.

All services are supplied subject to availability, project suitability and our acceptance of your brief.

3. Quotes and bookings

Any quote we provide is an invitation to purchase services on the scope stated in the quote. A booking is confirmed when we agree the project in writing and, where applicable, receive payment, deposit or other required information from you.

Unless stated otherwise, quotes may be withdrawn or revised before acceptance.

4. Client responsibilities

You are responsible for:

• providing accurate instructions, images, files, listing details and reference materials;
• ensuring you have the right to send us any photos, logos, floor plans, brand materials or other content you provide;
• checking all final outputs carefully before publication or distribution;
• ensuring property listing details, prices, measurements, specifications and other factual statements are correct before use;
• ensuring your use of staged imagery, edited visuals or marketing assets complies with applicable laws, platform rules and any disclosure requirements.

We are not responsible for errors caused by inaccurate, incomplete or late information supplied by you or third parties.

5. Turnaround times

Any turnaround times we provide are estimates unless we expressly agree a fixed deadline in writing. Delivery times may vary depending on project size, revision rounds, response times, weekends, public holidays or delays caused by incomplete information.

6. Revisions

Unless otherwise agreed, reasonable revisions are limited to the scope stated in the quote or package. A revision means an adjustment to work already supplied within the original brief. A change in brief, new concept request, substantial redesign or additional asset may be treated as extra work and charged separately.

7. Fees and payment

Our fees will be set out on the website, in a quote, invoice or written agreement. Payment terms will be as stated at checkout, on invoice or in writing.

Where payment is overdue, we may:

• pause work;
• withhold final files;
• decline future work until the balance is cleared.

All prices are in GBP unless stated otherwise.

8. Cancellations and refunds

If you cancel before work begins, we may refund sums paid less any non-refundable platform fees or administrative costs. If work has already started, we may retain or charge a reasonable amount reflecting the time spent, work completed and resources committed.

Because our services are tailored and often begin shortly after booking, refunds are not guaranteed once work has started or draft materials have been produced, except where required by law.

9. Intellectual property

We retain ownership of our pre-existing methods, know-how, templates, systems, branding, portfolio layout concepts and working files unless we expressly agree otherwise in writing.

Subject to full payment, we grant you a non-exclusive licence to use the final deliverables we created for the agreed project and intended purpose. You may not resell, sublicense, distribute as your own service, or edit beyond the agreed use without our written permission, unless we expressly agree otherwise.

If a project is agreed on a white-label basis in writing, the usage rights for that project will be as set out in that specific agreement.

10. Client content

You retain ownership of content you provide to us. You grant us a limited right to use, edit, store and process that content only as needed to provide the services.

You confirm that your content does not infringe another person's rights and does not break any law.

11. Portfolio use

Unless you ask us in writing before publication not to do so, we may display completed work, including before-and-after examples and selected project materials, in our portfolio, website, social media or promotional materials for the purpose of showcasing our services.

We will not knowingly disclose confidential pricing, unpublished strategy documents or sensitive information unnecessarily.

12. Virtual staging and edited imagery

Virtual staging and other digital enhancements are illustrative marketing tools. They are intended to help present a property more effectively and are not a guarantee of sale price, timescale, enquiry volume or commercial outcome.

You are responsible for ensuring any staged or edited imagery is used appropriately and, where required, clearly identified as digitally enhanced or virtually staged.

13. Accuracy and approvals

You are responsible for reviewing and approving final outputs before they are published, uploaded, printed or distributed. We are not liable for losses arising from materials being used without proper client review or from post-approval changes made by you or third parties.

14. Third-party platforms and services

Where our work is used on third-party platforms such as property portals, social media platforms, website builders, printers or email platforms, their own rules, technical limitations and terms may apply. We are not responsible for outages, rejections, compression, cropping, display changes or policy decisions made by third-party platforms.

15. Limitation of liability

Nothing in these Terms excludes liability which cannot lawfully be excluded.

To the fullest extent permitted by law:

• we do not accept liability for indirect or consequential loss;
• we do not accept liability for loss of profit, loss of opportunity, loss of goodwill or anticipated savings;
• our total liability relating to any project or service will not exceed the amount paid by you for that specific service giving rise to the claim.

16. Website use

We may update, suspend or withdraw parts of our website at any time. You must not misuse the website, attempt unauthorised access, upload malicious material or use the website in a way that may damage it or interfere with other users.

17. Privacy and data protection

Our use of personal data is described in our Privacy Policy. By using our website or services, you acknowledge that we may process personal data in line with that policy.

18. Changes to these Terms

We may update these Terms from time to time. The latest version will always appear on our website with the updated date shown above.

19. Governing law

These Terms are governed by the laws of England and Wales, unless another mandatory local law applies. Any dispute will be subject to the courts of England and Wales, unless applicable consumer law says otherwise.